Privacy Policy - Exceptional Tax Services

1. Business Information
Business Name: Exceptional Tax Services LLC
Owner: Nacondra Moran
Business Address:
2300 Camp Creek Parkway
Ste 120 #347
College Park, GA 30337
Email: contact@exceptionaltaxservices.com

2. Description of Services
Exceptional Tax Services LLC provides professional tax preparation, bookkeeping, tax planning, and business advisory services to individuals and businesses. These services are delivered virtually via secure online platforms, email, or scheduled video calls.

Upon purchasing a service, clients will receive a confirmation email and an engagement agreement outlining the scope of work. Services are fulfilled based on client cooperation, including the submission of necessary documents and responses to information requests.

3. Purchase Currency
All transactions are processed in United States Dollars (USD). Pricing will be clearly displayed in USD on our website and invoices.

4. Customer Service Contact Information
Clients can reach us through the following channels:
Email: contact@exceptionaltaxservices.com
Business Address: 2300 Camp Creek Parkway, Ste 120 #347, College Park, GA 30337

5. Fulfillment, Refund, and Cancellation Policy
Order Fulfillment
Tax Preparation Services: Work begins once the required documents are received and payment is made.
Bookkeeping Services: Monthly bookkeeping services begin within 5 business days of receiving access to financial records.
Consulting & Advisory Calls: Scheduled according to availability, with clients receiving confirmation via email.
Refund Policy
All Sales Are Final. Due to the nature of our services, once work has begun, no refunds will be issued.
If an overpayment is made or a billing error occurs, we will correct the issue or provide a refund if applicable.
If a client disputes a charge, we encourage direct communication before initiating a chargeback.
Cancellation Policy
Tax Preparation Services: May be canceled before work begins for a full refund. Once work has started, no refunds will be provided.
Bookkeeping Services: Clients may cancel at any time, but services will continue through the end of the current billing period. No prorated refunds are issued.
Consulting Calls: Require at least 24 hours' notice for cancellation or rescheduling.
6. Legal & Export Restrictions
Our services comply with U.S. tax laws and regulations. We do not provide services to individuals or businesses that violate federal, state, or international tax laws. Clients are responsible for ensuring that they provide accurate and lawful information.

7. Privacy Policy
We prioritize the privacy and security of client information.

Personal and financial information collected is used solely for providing tax and accounting services.
We do not sell, share, or disclose client information to third parties unless required by law.
For more details, refer to our full Privacy Policy.

8. Website Security & PCI Compliance
Our website uses HTTPS encryption to protect customer data.
We adhere to PCI compliance standards to ensure that all payment information is handled securely.
Payments are processed through Stripe, ensuring safe and encrypted transactions.

9. Accepted Payment Methods
We currently accept payments via the following methods:

All major credit and debit cards (Visa, Mastercard, American Express, Discover).

Who we are

Our website address is: https://www.exceptionaltaxservices.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.